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Q: Can I operate this business from home?
A: All the products on the crafting Genius website are suitable for home business. |
Q: Will I be able to obtain supplies with ease?
A: Yes, all supplies are available from Polydiam or a suggested list of suppliers. |
Q: Do the machines require any servicing?
A: Like all electronic, electrical and mechanical products components will fail. We generally have all the spares you are likely to need in stock. Our warranty is back to base but most people should be able to replace the faulty part quite easily with our guidance. |
Q: Do I need to purchase all the machines at once?
A: No, you can buy what ever want and gradually invest in other equipment as you expand. |
Q: Can I paid by Credit/Debit Cards?
A: Yes you can we accept most major credit cards, e.g. Visa, MasterCard, American Express, Maestro etc, however we do not accept Diners Card. |
Q: Do I have to pay V.A.T.?
A: VAT is payable on all our machines, packages and supplies. The current rate of VAT payable is 17.5%. All prices quoted exclude VAT so 17.5% has to be added to the price (unless stated otherwise). |
Q: Where do I get my supplies?
A: All the platemaking and stamp making supplies are available from Polydiam Industries Limited and print and promotional supplies are available from other suppliers who are on a suppliers list that comes with the equipment. This supplier list includes the leading suppliers off promotional products, metal plates, foils, inks, etc.
It is entirely up to you who and or whether you use them |
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Q: Are there any franchise fees to pay to Polydiam Industries Limited?
A: No, you are buying the machines and the relevant supplies not a franchise. You will still receive technical support with sales and marketing information and ideas. All you have to do is call, e-mail or write to us. We have no minimum order quantities or minimum order surcharges but we have a minimum postage and handling charge of £2.00 |
Q: Will I have to pay for any initial or extra training?
A: No, we do not charge for training but all training must be at our showroom in London (by appointment only). Please note, we manufacture all the equipment we sell excluding the pad printer for which we are the exclusive distributor in the UK. By being an equipment manufacturer we hold all the spare parts and have in-depth knowledge on the equipment and processes. |
Q: How do I get my customers?
A: You can be the fantastic printer or and stamp maker but if you have no customers then you may as well not bought the equipment. There are many ways to find customers from Craft and Wedding Fairs through to advertising in church magazines and local newspapers. Put flyers thought residential letterbox to visiting shops and other businesses to tout for orders. Even the Internet can be used to generate orders. You have to put in the effort to get the business. Do not rely on orders from friends and family as they would probably want the products for free or for a token payment. |
Q: What about competition?
A: Do not see your local high street printer as a competitor. They are more interested in long runs of printing because they are using inks. Therefore the longer the print run, the more profitable it is for them. Generally speaking, you could be described as a short run printer. Indeed you should see them as someone who can give you business and vice versa. You will find that there are very few foil printers, pad printers or rubber stamp makers actively advertising locally and you should take advantage of that. |
Q: How much will buying a machine or package cost me?
A: Machines and packages vary in prices depending on what you are interested in and what systems you purchase. |
Q: How can I pay for my machines?
A: We will only accept a guaranteed method of payment on collection or shipping. Methods of payment include cash, credit card, debit card a certified bank draft or Building Society Cheque. We do not accept personal or company cheques unless posted 12 working days prior to collection or dispatch. |
Q: What are the advantages of having you own plate making system?
A: With one of the Polydiam plate makers, you will be able to manufacture your own polymer printing plates within half an hour of the artwork being printed on you laser printer. The cost of polymer plates is much cheaper than metal plate. There is a cost saving of up to 1: 5 and added to that, metal plates can take 2-3 days to arrive by post. You will also be able to manufacture Rubber stamps (model dependent), photo glaze onto china plates and make letterpress printing plates. |
Q: What are the disadvantages of the polymer plates in hot foil printing?
A: The life of polymer plates is anything from a few hundred to around 30,000. The pre-treatment, the pressure adjustment and the temperature all affect the life of the polymer plate. Polymer plates are not suitable when foil stamping fine artwork or small typefaces. To become proficient in the use of polymer plates for hot foil printing requires practice |
Q: How can I learn about the different aspects of printing?
A: There are many aspects of printing apart from hot foiling and pad printing, that over the years staff at Polydiam Industries Limited have actively been involved with, including T-shirt printing, Balloon and Silk screen printing, Letterpress printing, Flexo printing, Offset litho printing etc. We will be able to guide you through the maze of technology. All we ask is that you make an appointment and take the time to visit us in London. |
Q: Does Polydiam Industries Limited offer any form of finance?
A: Yes, we are a licensed credit broker but we generally recommend you organise your own finance. To arrange finance is not very difficult and the first line of finance is your bank, then credit card loans (e.g. Barclaycard Loan), other loan companies such as AA loans, and other finance companies advertising in yellow pages, newspapers ,TV, magazines etc. Do not borrow money at extortionate rate and do not buy equipment with a credit card without the finance to pay it off when the statement comes. |
Q: Can I buy individual machines as opposed to packages?
A: Yes you can. As a new business start up, a package is easier as you will have all your basic requirements to get started. It is always recommended you buy a platemaker if you are buying a print machine whether it’s a pad printer, hot foiler, stamp printer etc. |
Q: If I am interested in a demonstration what is the procedure?
A: Firstly you need to call us and make an appointment to visit our showrooms in London. Then see demonstrations on the products that interest you. Discuss the products with our technical expert who will should you wish explain the pros and cons of what you wish to do as a business. We will not pressure you to part with your money and hassle you after. All we ask you is to think if what you see is right for you. Should you wish to order then all you have to do is call or order thought our web ordering system on www.polydiam.com. Should you wish to order through our secure web ordering system, you need firstly to register yourself and then log in as a registered user and you are free to order machines and supplies of the net. |
Q: How does Polydiam Industries provide back up and support after I have purchased equipment?
A: WE do not charge for technical support and so, you are free to call us during working hours which is from approx. 9:00 to 18:00
Monday through to Friday or e-mail us with any issues or problem.
When e-mailing, you need to provide your name, address and phone number as we my need to call or contact you. You will also need to provide the machine model and serial number. You are free to come to our offices with an appointment for advice and training. All our equipment has a one year back to base warranty. Warranty excludes lamps, heaters, normal wear and tear, damage due to accidents or tampering etc. |
Q: Can Polydiam Industries Limited export the machines for me?
A: Yes we can. Over the last 26 years we have exported our machines to over 80 countries. We use leading shipping companies to export whether by truck, sea or air. You may decide to use your own shipping company or agent in which case we will be happy to liaise with them. |
Q: When I purchase any equipment can I be sure I'm getting value for my money?
A: You would be buying equipment and supplies from the manufacturer and not a middleman. Polydiam Industries Limited is by far, the largest manufacture of hot foiling machines, photo polymer stamp and platemakers in the UK. We have been manufacturing equipment for over 26 years and all the equipment is made in our factory in London. When buying equipment you will find that we offer excellent value for money. |
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